Royal Mail services are 13 characters: AB123456789GB (9 to 14 characters for Parcelforce).
Find your Royal Mail reference number
Sending mail
Tab titleInternational Services
Receiving mail
In the UK waiting for a parcel or letter to arrive from another country?
Ask the sender if it is being sent using a tracking service. If it is, you can track its progress once it reaches the UK. You can track its journey from overseas, on the relevant postal authorities’ website, if they provide that service.
Can’t find any tracking information?
Contact the sender, so they can make enquiries with the relevant postal authority, who will contact Royal Mail if they need to.
In another country waiting for something to arrive from the UK?
Ask the sender if it is being sent using a tracking or signature service. Services include International Tracked, International Signed and International Tracked & Signed. If you can’t find any information, contact the sender, so they can enquire on your behalf.